The Silver Bullet Services Group treats our customers needs very seriously, on this page you will find details of our Cancellation Policy, Delivery Policy, Return/Refund Policy, our Customer Service Contact and our Privacy Policy. If you require further information please feel free to contact customer services.
Delivery Policy
Silver Bullet Services works on a 3 day lead time as standard for off the shelf hardware, if needed quicker we will always aim to do so. Bespoke items will take longer generally, lead times will be provided when quoting/booking in the job. Methods of delivery include various couriers including TNT and City Link. Some items may need to be dispatched on a same day service, such as large items or jobs needed quickly. Prices are always given for delivery when quoting the job.
Cancellation Policy
Once booked in and print has begun, the client is liable for the job and payment is expected in full upon completion. Orders can be canceled before artwork has been submitted or ordering of hardware has begun with no penalty, if hardware has been brought in the customer may be liable at Silver Bullet Services Groups discretion.
Return/Refund Policy
Returns need to be made aware to Silver Bullet within 1 working day of receiving goods, we would then expect the goods to be returned to us within 3 working days from receipt of goods. We will then check the items for the defects highlighted by the client on the grounds of return and if required offer a full refund.
Customer Services
Please contact matthew@silverbulletservices.co.uk for all customer service matters, we aim to respond within 4 hours of query.
Private Policy
The Silver Bullet Services Group and associated companies do not store any financial information given to us, this includes credit or debit card details and bank details and is only used once for making payments via cards and transfers.
Public Liability Insurance
Please feel free to contact customer services if you require further details on any of the above.
